GRIEVANCE REDRESSAL POLICY

COMPLAINT REDRESSAL

STEP

1

In case a customer has any grievance / concern related to the services rendered by the Company, you may write it to us at: clientfeedback@edmeinsurance.com

STEP

2

In case your grievance /concerns remain unaddressed you may escalate the matter to our Operation Head at the address mentioned below :

Operation Head

EDME Insurance brokers Ltd.
One World Centre, Tower-1, 7th floor,
Jupiter Mill Compound, 841, Senapati Bapat Marg,
Elphinstone Road, Mumbai – 400 013.

Email id: grievance@edmeinsurance.com

In case of no revert for any further clarification, if any, from your side within 2 weeks from the date of such resolution, the company shall treat the complaint as closed at its end.

STEP

3

If you are still dissatisfied with the decision/resolution to the complaint provided by our Head – Operation, you may approach our Compliance Officer at the address mentioned below:

Compliance Officer

EDME Insurance brokers Ltd.
One World Centre, Tower 1,
7th floor, Jupiter Mill Compound,
841, Senapati Bapat Marg, Elphinstone Road,
Mumbai – 400 013.

Email id: grievance@edmeinsurance.com

COMPLAINT REDRESSAL

STEP

1

In case a customer has any grievance / concern related to the services rendered by the Company, you may write it to us at : clientfeedback@edmeinsurance.com

STEP

2

In case your grievance /concerns remain unaddressed you may escalate the matter to our Operation Head at the address mentioned below :

Operation Head

EDME Insurance brokers Ltd.
One World Centre, Tower-1, 7th floor,
Jupiter Mill Compound, 841, Senapati Bapat Marg,
Elphinstone Road, Mumbai – 400 013.

Email id: grievance@edmeinsurance.com

In case of no revert for any further clarification, if any, from your side within 2 weeks from the date of such resolution, the company shall treat the complaint as closed at its end.

STEP

3

If you are still dissatisfied with the decision/resolution to the complaint provided by our Head – Operation, you may approach our Compliance Officer at the address mentioned below:

Compliance Officer

EDME Insurance brokers Ltd.
One World Centre, Tower 1,
7th floor, Jupiter Mill Compound,
841, Senapati Bapat Marg, Elphinstone Road,
Mumbai – 400 013.

Email id: grievance@edmeinsurance.com